Refund Policy

Last updated: June 7, 2026

Thank you for choosing ByteFit, an AI nutrition assistant. This Policy explains, in plain language, your rights to a refund for a paid subscription and how to request one. Most purchases are made right inside our Telegram bot: payment goes through T-Bank internet acquiring (by bank card) or through Telegram Stars. Subscriptions in the iOS app are paid for separately through the App Store.

By making a purchase, you agree to this Refund Policy in addition to our Public Offer, Terms of Use and Privacy Policy. This Policy does not cancel or limit your consumer rights under the Russian Law "On the Protection of Consumer Rights" (the "Consumer Protection Law") and other laws of the Russian Federation. These rights are retained by you in full. If any provision of this Policy conflicts with your statutory rights, the law applies.

1. Your main right: cancel the service at any time (Art. 32 of the Consumer Protection Law)

ByteFit is a digital service: a paid subscription gives you access to premium features (food recognition by photo, voice and text, AI chat, meal plans, recipes, higher limits and history). This is the paid provision of a service, not the sale of a physical product.

By law you have the right to cancel your subscription at any time and with no time limit. When you cancel, we refund the payment for the unused part of the paid period, less the costs we have actually incurred for the part of the service already provided (for example, the bank fee for the payment and the cost of processing your request). In short: the less time that has passed since the start of the paid period, the larger the refund.

This right cannot be waived by contract. It applies regardless of the 14-day window described in Section 2, and regardless of whether you have already started using the Service. To use it, turn off auto-renewal in the bot (Section 5) and send us a refund request (Section 8).

2. Instant access and a voluntary full refund within the first 14 days

Immediately after a successful payment, access to premium features opens at once, for the whole paid period. By making the purchase, you ask us to start providing the service right away. This is only so that we can open access without delay and correctly calculate the part of the service actually provided when a refund is due. Consenting to immediate access does not cancel or reduce your right to cancel the service and get a refund under Art. 32 of the Consumer Protection Law (Section 1).

In addition to your statutory rights, we voluntarily offer a simpler option: within the first 14 days from the date of the initial payment, we are ready to refund the payment in full at your request, without withholding the cost of the part of the service already provided. This is our goodwill, not a limit on your rights: after 14 days, your open-ended right to a proportional refund under Art. 32 of the Consumer Protection Law still applies.

2.1 Full refund (protection against mistaken and disputed charges)

We refund the full charge amount if:

• the charge was made in error or is clearly unauthorized;
• you were charged twice for the same subscription period (a double charge);
• the charge went through after you had turned off auto-renewal;
• a technical problem on our side made the Service unavailable, and our support could not fix it within a reasonable time.

These cases involve improper performance or an unlawful charge, so a refund for them is made within the period set by law (Art. 31 of the Consumer Protection Law), no later than 10 days from the moment we receive your demand (see Section 8).

If you did not receive a reminder about an upcoming charge (Section 5), this is also taken into account when we review your request. The reminder is sent in advance, but its absence is not by itself an automatic ground for a full refund. We review such a case individually.

2.2 When a voluntary full refund is usually not granted

In the cases listed below there is usually no ground for a voluntary full refund. This does not affect your right to a proportional refund under Art. 32 of the Consumer Protection Law (Section 1), which always applies:

• you forgot to turn off auto-renewal before the charge date;
• you simply no longer want to use the Service;
• you did not use the Service during the paid period;
• you misunderstood the features or the price of the subscription before buying;
• the request is submitted more than 14 days after the payment date (the right to a proportional refund under Art. 32 still applies).

Every request is reviewed individually. A refund capability on the bank's side exists, but the refund is performed by us manually upon your request. There is no automatic charge cancellation and no self-service refund button.

3. Fiscal receipt (Federal Law No. 54-FZ)

For each successful charge, an electronic fiscal receipt is generated and sent to the email or phone number you provided. A valid contact must be entered at payment. This is mandatory for the fiscal receipt under Federal Law No. 54-FZ, and you are responsible for the accuracy of the contact you provide. When funds are refunded, a corrective receipt with a "refund of receipt" marker is also generated. If you did not receive a receipt, write to us and we will check and resend it.

4. Purchases via Telegram Stars and in the App Store (iOS)

4.1 Telegram Stars

Purchases made with Telegram Stars (XTR) are processed technically inside Telegram, so a refund may be carried out through Telegram's mechanisms. At the same time, for the subscription you bought from us, we remain the seller and the party responsible under the laws of the Russian Federation: your consumer rights under the Consumer Protection Law apply regardless of the payment method you chose, and we do not pass them off onto Telegram's rules.

To request a refund for a payment made in Stars, write to us at bytefit.ai@gmail.com. We will review your request, help you, and provide a refund where we are the seller, even if the funds are technically credited through Telegram.

A monthly Stars subscription auto-renews; a yearly Stars subscription is a one-time purchase with no auto-renewal.

4.2 App Store (iOS)

For purchases made in the iOS app through the Apple App Store, Apple is the seller and Apple's refund rules apply. We cannot process refunds for such purchases directly.

• Go to reportaproblem.apple.com and sign in with your Apple ID.
• Select the ByteFit subscription, give a reason, and submit your request.
• Apple will review your request and tell you its decision.

If you need help with Apple's process, write to us at bytefit.ai@gmail.com and we will do our best to help.

5. Subscriptions, auto-renewal and cancellation

A card subscription (T-Bank) and a monthly Telegram Stars subscription auto-renew by default: shortly before the paid period ends, the saved card (or your Stars balance) is charged for the next identical period at the price in effect at that time.

• Advance reminder. We remind you about an upcoming charge about 2 days before it happens (and about 2 days before the free trial ends).
• You can turn off auto-renewal at any time yourself, using the "Turn off auto-renewal" button on the subscription screen in the bot. You do not need to contact support for this.
• What happens after you turn it off. Future charges stop, and access continues until the end of the period you have already paid for. It is not revoked immediately. The saved card stays on file so you can subscribe again later with a fresh payment confirmation.
• If a charge fails (for example, insufficient funds), auto-renewal is turned off automatically. We do not make repeated charge attempts.

Please note: canceling auto-renewal stops future charges but does not mean an automatic refund for the current period you have already paid for. Access to it continues until the end of the term. If you want some of your money back for the unused part of the period, use your right under Art. 32 of the Consumer Protection Law (Section 1).

6. Free trial period

The free trial period is 3 days and is available once per user. No card is required to activate it. If the subscription becomes paid at the end of the trial period, turn off auto-renewal before the trial ends to avoid a charge.

We remind you about the end of the trial period about 2 days in advance. A charge that happened because auto-renewal was not turned off in time is, as a general rule, not refunded voluntarily. This does not affect your right to cancel the service under Art. 32 of the Consumer Protection Law (Section 1).

7. Subscription price

The values below are given for reference only, as of the update date, and are illustrative: the monthly subscription is 399 RUB (or 499 Telegram Stars), and the yearly subscription is 2,499 RUB (or 4,999 Telegram Stars). Prices may change.

The only binding price is the one shown to you in the bot immediately before you confirm payment. That is the price that applies to a specific purchase; the reference figures on this page do not form a binding price. A price change never affects a period that has already been paid for. Purchases are currently made inside the Telegram bot.

8. How to request a refund (T-Bank / Telegram Stars)

To request a refund for a purchase made in the bot, write to us at bytefit.ai@gmail.com. Email is the main channel for requests and claims. We also accept well-grounded requests through other official channels (support in the bot, the Support page). Please include:

• The email and/or Telegram username linked to the purchase.
• The payment date and the amount charged.
• The order or transaction ID (if available, it is on the fiscal receipt).
• The payment method (T-Bank card or Telegram Stars).
• A short description of the reason for your request.
• Refund details, if we need them to credit the funds.

The request must be submitted by the person who made the payment. We review the request and send a reply within 10 business days of receiving it (taking into account support hours, see Section 10).

The timing of the refund itself depends on its ground:

• A refund for a mistaken, double or unauthorized charge, or due to a technical problem (Section 2.1), no later than 10 days from the moment we receive your demand (Art. 31 of the Consumer Protection Law).
• A refund upon a voluntary cancellation of the service under Art. 32 of the Consumer Protection Law (Section 1), within a reasonable time but no later than 10 days from the moment the refund amount is agreed. This period starts running after you provide all the information needed for the refund (including the details for crediting the funds).

9. Refund timing and method

An approved refund is, as a rule, made using the same payment method that was used for the purchase (to the same bank card or to your Telegram Stars balance). If this is not possible (for example, the card is invalid or closed), we will agree on an alternative refund method with you.

After we initiate the refund, the time for the funds to arrive depends on your bank or payment system and usually takes from 3 to 10 business days before it appears on your statement.

We do not store or receive full card details or CVV. The refund uses the secure mechanism of the acquiring bank (JSC "T-Bank").

10. Changes and contacts

We may update this Policy from time to time. The current version is always published on this page at bytefit.ru/en/refunds.html, with the update date shown. Changes apply going forward and do not worsen the terms of periods already paid for. Each paid period (including a renewed one) is governed by the terms in effect at the moment the relevant payment was confirmed.

Disputes are governed by the laws of the Russian Federation. Before going to court, please first send us a claim by email so we can try to resolve the matter amicably (a mandatory pre-claim step). As a consumer, you have the right to bring a claim at your place of residence; other disputes are heard by the court at the operator's location.